Client support

Raise a support request

This is the front door for clients on an agreement with us. Everything that comes through here gets a ticket number and is tracked until it is done.

Not a client yet, and something is down right now? Go to emergency IT support →

Describe the problem

Send this and your ticket is created straight away. You will get the ticket number on this page, and again by email.

Your email address is how we attach this to your account, so please use your work address.

Other ways in

All of these create a ticket the same way.

Email support [email protected] Anything sent here becomes a ticket too. Best for forwarding a suspicious email with its attachments intact. Text us 609-782-8324 Good for a quick one, or when your email is the problem. Call us 609-782-8324 For anything that is easier explained out loud.
Live chat Coming soon We are building this into our 3CX platform.

What happens next

The same path every time, whichever way you got in touch.

  1. You get a ticket number the moment you submit, on screen and in writing, so you have a reference from the start.
  2. We read it and work out what is actually wrong, using the notes we keep on your environment rather than asking you to explain your own setup.
  3. You hear from a human, not just an automated acknowledgement. If we need something from you we will say exactly what.
  4. It stays open until it is genuinely fixed. Closed means resolved, not "we stopped looking at it".