Matano IT Solutions brings the discipline of an enterprise IT department to businesses that cannot hire one. Same standards, sized to fit.
Matano IT Solutions was founded by an engineer with 25 years across corporate and small business technology: telephony at call center scale, Microsoft environments, networks, and the security that wraps around all of it. Small businesses rarely get that standard of work. We built this to change that.
Nothing here depends on one person's memory. Your environment is documented. Every request gets a ticket and is tracked to done. Phone, chat, WhatsApp, text, and email all land in the same stream, so it does not matter which one you reach for.
Vendor partnerships with 3CX and Microsoft, specialist partners for when a project needs more hands than one, and systems that keep taking requests when everyone is asleep. Capacity is something we arrange in advance, not scramble for.
The phone system, the live chat, the ticketing, the email authentication: we run all of it in our own business before we put it in yours. If we would not live with it, we will not sell it.
Small and deliberately so, with partners we bring in when a project needs more hands. You will not be handed between five people who have never seen your setup, and you will not be told a story about a team that does not exist.
This is exactly why the environment is documented and every request is tracked rather than remembered. Intake runs around the clock, so a request raised at 2am is logged and waiting, not lost.
We are a 3CX partner and we work in Microsoft environments daily, because both are genuinely good fits for small business. Where something else suits you better, we will say so.
New Jersey. Most of what we do is delivered remotely, so we serve businesses nationwide, and we are on site when a job genuinely needs hands on the hardware.
Call, chat, WhatsApp, text, or email. It all lands in the same place, and a human answers.
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