Managed IT
The IT department for a business too small to hire one.
We look after the computers, the email, the phones, the network and the backups for businesses of 5 to 50 people, at a flat monthly price per person, with a security baseline done in the first week rather than after the first incident. You get a written quote after a fifteen-minute review, and a person who answers when you ask for one.
- 24 years in IT
- Our own check, on your own domain
- A public status page
- Flat pricing, no ticket budgets
Or see what your business looks like from the outside first. The check reads your website, your email and your published number in about fifteen seconds, free and without an account.
What is included
Everything, rather than everything except the thing that broke.
One plan. There is no bronze tier where the monitoring is missing and no line item for the thing you assumed was covered.
- Unlimited remote help deskFor everyone in the business, not a named contact.
- Patching and monitoring on every computerWhether or not anyone remembers to ask.
- Managed detection and response, day and nightSomething watching the machines while nobody is in the office.
- Microsoft 365 or Google Workspace administrationAccounts, licences, permissions and the leavers nobody removed.
- Backup of your Microsoft 365 or Google dataMail and files, restorable. Their platform is not a backup.
- A security baseline at onboardingMulti-factor authentication, mailbox rules, admin separation, backups.
- Vendor managementThe internet company, the printers, the software nobody else will call about.
- Documentation you ownPasswords, licences, how it is wired. Yours if you ever leave.
- A quarterly reviewWhat broke, what changed, what is coming, in writing.
- A status page that shows you what we seeThe same monitoring we look at, public.
On-site visits are included when a problem needs hands, and billed only beyond the monthly allowance.
How it is priced
Flat, per person, quoted in writing.
We do not publish a per-person figure, because the honest one depends on what you run. What we do publish is the shape of the deal, which is the part that usually hides a surprise.
- One flat price per person, per monthEverything above, for everybody, at one rate.
- A five-person minimumBelow that, the fixed-price starts below are the better buy.
- Quoted after a fifteen-minute reviewIn writing, before anything is agreed.
- Month to month, thirty days noticeAn annual term is available if you would rather have one invoice.
- No ticket budgetsAsking for help twice in a week is not a billing event.
- Projects quoted flat, firstA migration or a rebuild has a number before the work starts.
| The arrangement | Matano IT | Paying by the hour | A large managed provider |
|---|---|---|---|
| How you pay | Flat per person, per month | Per hour, per visit, per incident | Per person or per device, often with tiers |
| Minimum size | Five people | None | Commonly twenty five to fifty seats |
| Who answers | The person who set your systems up | Whoever is free, if anyone is | A tiered help desk, escalating upward |
| Response time | A tracked request and a reply the same business day | When the schedule allows | A contracted target, by severity |
| Something breaks at four in the afternoon | It gets handled that afternoon | Billed, and often tomorrow | Queued at its severity |
| Security included | Baseline at onboarding, monitoring and response in the plan | Bought separately, if at all | Usually a paid add-on tier |
| Contract length | Month to month, or annual if you prefer | None, and no continuity either | Commonly one to three years |
Two ways to work with us
We are the department, or we back up the person who is.
Managed IT
We are your IT department. Everything above is ours to run, you have one place to ask, and the security baseline is done before anything else. This is the right answer when nobody in the building wants the job.
Fractional IT
You already have somebody, and they are good. We bring the tools they do not have on their own: the monitoring, the security oversight, an escalation path when something is beyond the hour they have, and a block of hours each month. The floor and the hours are quoted with the work.
Fixed-price starts
Too small for a plan, and still worth doing properly.
Three pieces of work with a fixed scope, bought on their own, no plan required. Each one is quoted in writing before it starts.
Microsoft 365 or Google Workspace setup
The tenant, the domain, the accounts, the records that make your mail trusted, and multi-factor authentication turned on. Mail moved across from whatever you are on now.
Security baseline
Multi-factor authentication enforced, legacy sign-in blocked, mailbox rules and forwarding audited, admin accounts separated with a break-glass account, anti-phishing on. You also get the one-page summary that answers an insurance questionnaire.
Business email on your own domain
For a firm still sending from a free mailbox. Your own domain, the mail moved, the records published so it is trusted from the first message, and multi-factor authentication on.
The first thirty days
What actually happens after you say yes.
The baseline audit
Security and applications, not only email. What you run, who has access to it, and where the gaps are, written down.
The fixes that cannot wait
Multi-factor authentication, backups that restore, admin accounts separated from daily ones. These go first, before anything cosmetic.
Documentation and the status page
How it is wired, where the licences live, who to call for what. Yours, and public monitoring you can look at yourself.
The monthly rhythm
A recap email each month saying what happened, and a review each quarter about what is coming.
Who this is for
Three situations, one answer.
No IT person at all
Everything works until it does not, and then it is whoever is free and a search engine. We become the department, and the first month is mostly finding what nobody knew about.
An accidental IT person
Somebody good with computers who now owns the problem on top of their real job. We take the tools, the monitoring and the after-hours part, and they get their week back.
A provider already, and a doubt
You want an independent reading of what you have. We coordinate with them rather than replace them, unless you ask us to.
Every request is recorded, whether it arrives by call, chat, text or email, and none of them sits unanswered while somebody decides whose it is.
Questions
What people ask before they move.
Do we have to leave our current IT provider?
No. Plenty of this work sits beside an existing provider: a security baseline, a backup that actually restores, an independent reading of what you have. If you do want to move everything across, we coordinate the handover rather than making you do it.
Is there a contract?
Month to month with thirty days notice. An annual term is available if you would rather have one invoice a year, but nothing requires it, and the price does not depend on you signing for longer.
Do you come on site?
Yes, when a problem needs hands. Most things are faster remotely, so that is where we start, and the visits are included up to the monthly allowance in your quote. We are in East Windsor and on site across central New Jersey.
Do you support Macs?
Yes. Mixed offices are normal now. Patching, monitoring and the security baseline all apply, and the help desk does not treat a Mac as somebody else's problem.
What about after hours?
Monitoring and the detection and response run day and night, so a machine that is compromised at two in the morning is dealt with then. Requests from people arriving after hours are picked up the next business day unless your quote includes out-of-hours cover.
What is not included?
Hardware and software you buy, the licences themselves, cabling and construction work, and projects: a migration, an office move, a rebuild. Those are quoted flat before the work starts rather than absorbed quietly into a monthly bill.
How does onboarding work?
The first thirty days above, in that order: the audit, the fixes that cannot wait, the documentation and the status page, then the monthly rhythm. You are not asked to change how you work while it happens.
How is the price set?
By how many people there are and what they use, after a fifteen-minute review and a look at what you run. It is one number per person per month, written down before you agree to anything, and it does not move because a month was busy.
Talk to us
Tell us about your office.
How many people, what you run, and what is going wrong often enough to be annoying. A person reads it, usually the same business day.
- STEP 1We read itA person, not a form router.
- STEP 2We book fifteen minutesA short call about what you have and what it costs you.
- STEP 3You get a written quoteOne number per person per month, and what it covers.