Matano IT Solutions is the registered trading name of Matano Enterprises LLC, a New Jersey limited liability company. This policy covers matanoit.com and the services we provide to our clients. Questions about anything here go to [email protected].
Text messaging privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
All other categories of information may be shared with the service providers described below, strictly so we can operate the business.
If you give us your mobile number and agree to be texted, we use it to reply to you, to update you on support requests, and to confirm appointments and service windows. That is all. We do not add you to a marketing list, we do not rent or sell the number, and we do not pass it to anyone else for their own use.
You can stop the messages at any time by replying STOP. Full details are in our SMS Terms.
What we collect
Information you give us
- Your name and email address, which are required to submit a form.
- Your company name, phone number, the services you tick, and whatever you write in the message box. All optional.
- Whether you agreed to receive text messages, along with the date and the exact wording you agreed to. We keep that record so we can prove your consent was properly obtained if a mobile carrier asks.
Information we collect automatically
- The page you viewed, the campaign tag on the link you followed, the domain of the site that referred you, and the country your request came from.
- Nothing else. We do not store IP addresses, and we do not use advertising cookies, pixels, or trackers of any kind. That is why this site has no cookie banner.
Information stored in your browser
If you arrive from a campaign link, we record which campaign it was in your browser's own local storage so that a later enquiry can be credited correctly. It expires automatically after 30 days, it never leaves your device except as the campaign name attached to a form you choose to submit, and clearing your browser data removes it.
Client information
When we provide IT services, we necessarily encounter information inside your systems: user accounts, mailboxes, device details, network configuration, and the contents of support requests. We access it only to do the work you have asked us to do, we do not use it for any other purpose, and it stays yours. Where a written services agreement is in place, that agreement governs.
How we use what we collect
- To answer your enquiry and provide the services you ask for.
- To send support replies, ticket updates, and appointment confirmations, by the method you chose.
- To understand which marketing actually works, in aggregate. We look at how many visits a campaign produced, not at what any individual did.
- To meet our legal, tax, and accounting obligations.
Who else handles your information
We use a small number of service providers. Each one only receives what it needs to do its job.
- Cloudflare — hosts this website, its database, and our DNS.
- Web3Forms — relays form submissions to our inbox as an email.
- Microsoft 365 — our business email and productivity platform.
- 3CX — our phone system, which handles calls and text messages.
- Telnyx — carries our voice and SMS traffic to the mobile networks.
We may also disclose information if the law requires it, or to establish or defend a legal claim. We will not hand over your information because someone simply asked.
What we do not do
- We do not sell your personal information, and we never have.
- We do not run advertising trackers or pixels on this site, and we set no advertising cookies.
- We do not load fonts or scripts from third-party servers, so visiting this site does not quietly report your visit to anyone else.
- We do not share mobile opt-in data or consent with anyone, for any purpose.
How long we keep it
Enquiries are kept while there is a realistic prospect of working together, and after that for as long as we need them for our records. Records of text messaging consent are kept for as long as you are opted in and for a reasonable period afterwards, because we are required to be able to evidence consent. Ask us to delete your information and we will, except where we are legally required to keep it.
Your choices
- Stop texts: reply STOP to any message from us.
- See, correct, or delete what we hold: email [email protected] and we will deal with it.
- Stop the visit counting: a browser with JavaScript disabled, or any content blocker, prevents it entirely. Nothing on the site breaks.
Children
This is a business-to-business service. It is not directed at children, and we do not knowingly collect information from anyone under 16.
Changes to this policy
When we add or change something that touches your information, we update this page and change the date at the top. There is no separate archive; the current version is the one that applies.
Contact
Matano Enterprises LLC, trading as Matano IT Solutions
New Jersey, United States
[email protected]
This policy describes what our systems actually do. If you find something here that does not match your experience of the site, tell us and we will fix whichever end is wrong.