Managed IT support

Your IT department, without the headcount

Helpdesk, patching, monitoring, and maintenance handled for a predictable monthly rate. You get the coverage of an internal team without hiring one.

Someone answers. Requests reach an engineer who already knows your environment.
Nothing goes stale. Patching and monitoring run whether or not anyone remembers.
One predictable bill. Flat monthly rate, so support cost stops being a surprise.
Terms that fit. Month to month or annual, whichever suits your business.

The work

What ongoing support actually covers

Day to day problems handled: accounts, email, printers, access, the machine that will not cooperate.

Operating systems and key software kept current, so known vulnerabilities do not sit open for months.

Disks, backups, and endpoints watched continuously, so failures surface before they become outages.

Questions

What size business is this for?

Typically 5 to 50 employees. Below that, project work usually makes more sense than a monthly agreement, and we will tell you so.

Do we have to replace our current setup?

No. We start with an assessment of what you already have and keep whatever is working. Replacing things is a cost, not a goal.

How fast do issues get handled?

Response targets are set in the agreement, based on what the issue is blocking. We will not promise a number before we know your environment.

The assessment is free and there is no obligation. Worst case, you get an honest second opinion.